Zappos.com
Tony Hsieh is CEO of Zappos, an online shoe and clothing company. Under his leadership, the company grew gross merchandise sales and built an innovative company culture.
Prior to joining Zappos, Hsieh co-founded Venture Frogs, an incubator and investment firm. Venture Frogs made investments in various Internet companies, including Ask Jeeves, Zappos, and Tellme Networks. Prior to Venture Frogs, he co-founded LinkExchange, an online advertising network that was successfully sold to Microsoft. Hsieh attended Harvard University.
Hsieh is the author of Delivering Happiness: A Path to Profits, Passion, and Purpose. The book shares business and life lessons, and examines how a corporate culture that concentrates on happiness can help achieve business success.
Related Links: http://www.zappos.com http://www.deliveringhappinessbook.com/
Last Updated: Mon, Nov 1, 2010
| Category | Title | Author/Speaker | Organization | Length | Date |
|---|---|---|---|---|---|
| Video | Startup Growing Pains | Tony Hsieh | Zappos | 02:00 | 10/2010 |
| Video | Culture is Priority One | Tony Hsieh | Zappos | 05:42 | 10/2010 |
| Video | Core Values of Culture | Tony Hsieh | Zappos | 08:10 | 10/2010 |
| Video | Chase the Vision | Tony Hsieh | Zappos | 03:07 | 10/2010 |
| Video | Frameworks of Happiness | Tony Hsieh | Zappos | 03:13 | 10/2010 |
Zappos.com CEO Tony Hsieh discusses his reasoning behind selling his company, LinkExchange, to Microsoft. Hsieh explains how working at a startup remained fun, based on hiring passionate friends. However, after reaching the 20-employee mark, startup growing pains made selling a good idea.
CEO Tony Hsieh shares why culture is priority number one at his company, Zappos.com. His secret is that by investing resources in the company's cultural commitment to customer service, the deeply satisfied customers then do the valuable word-of-mouth marketing.
Tony Hsieh, CEO of Zappos.com, reviews the company's core values of culture. Hsieh explains living by (and hiring for) these core values creates an authentic company culture within Zappos.com. These values took over a year to develop, and are revisited annually through the insights and reflections of all employees.
Zappos.com CEO Tony Hsieh frequently speaks at entrepreneurship events, where audience members often ask him what business opportunities will make them rich. Hsieh encourages entrepreneurs to chase their vision, rather than money. Entrepreneurs should choose something they would be happy doing for the next 10 years.
Zappos.com CEO Tony Hsieh is passionate about positive emotions and outcomes for employees, vendors, and customers. This interest led him to study the science of happiness. In this clip, Hsieh shares some of his key findings related to finding and delivering happiness.