Joe Liemandt has guided Trilogy's growth since the company's inception defining products and target markets, and building long-term relationships with customers. In 2000, he conceptualized Trilogy's current strategy of delivering 100% customer success through industry-specific offerings, which unlock transformational business value. Consistent with this strategy, Joe has pioneered innovative customer partnering arrangements, tied directly to delivering success: "If we don't help an automobile manufacturer improve their success rate when they're selling cars, they don't pay...if we and our customers are focused on delivering value for their business, then good things happen for both of us." (Newsweek, June, 2002)
Joe's visionary leadership has differentiated Trilogy from its competitors. His industry-leading approach to customer success has been featured not just in Newsweek, but also Fortune Magazine, Harvard Business Review and on CNN. Joe has also innovated in the area of or...
Click here to continuously play all of the videos from this speaker in a new window.
Description
Liemandt talks about how Trilogy moved on from just producing the best enterprise software in the market to adding and guaranteeing business value for its customers.