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Negotiating with Customers and Clients November 12, 2007
Speakers  Negotiation Course
Views: 4435
Creative Commons License
Dan Springer, CEO of Responsys, acknowledges that the most frequent and important negotiations often occur with customers. Furthermore, Springer advises that the keys to a successful negotiation with customers include: 1) Preparation to discover what the customer wants and 2) Identifying the few things on which you will stand firm.

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