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When Not to Listen to Your Customer April 16, 2008
Jeff Housenbold    |   Shutterfly
Entrepreneurial Thought Leader Speaker Series
Views: 5164
Creative Commons License
Do research, but don't let your customers tell you what do build.  Too often, says Jeff Housenbold, Shutterfly's CEO, the customer doesn't know what they want, and rarely in market study will they admit that they're willing to pay more for a premium product. For example, 96 percent of Shutterfly customers polled said they wanted a brick and mortar outlet, but only seven percent of customers use it.

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