| Increasing Self-worth of Employees | May 19, 2008 |
Chip Conley
|
Joie de Vivre Hospitality |
Negotiation Course |
| Views: 1135 |
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| Video 4 of 9 from this talk |
- 03:25Rediscovering Psych 101 During a Time of Crisis
- 03:16Using Maslow's Hierarchy of Needs to Redesign a Business Plan
- 03:17Using Training to Instill a Sense of Purpose
- 06:05Increasing Self-worth of Employees
- 02:01Efficient markets - Great for Customers, Tough on Business
- 04:01Using Technology to Meet Customer's Desires
- 04:06Using Website Innovations to Meet Unrecognized Needs
- 03:01Dealing With Complaints
- 03:47How to Give Bad News to Investors During Difficult Times
Description
In an offsite retreat, Joie de Vivre Hotels asked their housekeeping staff to describe an alternate title for their jobs. Rather than being called a "maid", the staff described themselves as "a mom away from home" or the "piece of mind police". Employees who focus the higher calling, rather than the tasks they do, have a higher sense of purpose and understand the impact of their work.
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