| Efficient markets - Great for Customers, Tough on Business | May 19, 2008 |
Chip Conley
|
Joie de Vivre Hospitality |
Negotiation Course |
| Views: 894 |
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| Video 5 of 9 from this talk |
- 03:25Rediscovering Psych 101 During a Time of Crisis
- 03:16Using Maslow's Hierarchy of Needs to Redesign a Business Plan
- 03:17Using Training to Instill a Sense of Purpose
- 06:05Increasing Self-worth of Employees
- 02:01Efficient markets - Great for Customers, Tough on Business
- 04:01Using Technology to Meet Customer's Desires
- 04:06Using Website Innovations to Meet Unrecognized Needs
- 03:01Dealing With Complaints
- 03:47How to Give Bad News to Investors During Difficult Times
Description
During the economic downturn that followed the dot-com bust, there were many travel bargains to be found through new websites such as Expedia and Priceline. In what is called an efficient market, customers had a flood of bargains at their fingertips. Joie de Vivre Hotels was forced to lower room prices and pay commissions to these third-party websites.
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