| How to Give Bad News to Investors During Difficult Times | May 19, 2008 |
Chip Conley
|
Joie de Vivre Hospitality |
Negotiation Course |
| Views: 858 |
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| Video 9 of 9 from this talk |
- 03:25Rediscovering Psych 101 During a Time of Crisis
- 03:16Using Maslow's Hierarchy of Needs to Redesign a Business Plan
- 03:17Using Training to Instill a Sense of Purpose
- 06:05Increasing Self-worth of Employees
- 02:01Efficient markets - Great for Customers, Tough on Business
- 04:01Using Technology to Meet Customer's Desires
- 04:06Using Website Innovations to Meet Unrecognized Needs
- 03:01Dealing With Complaints
- 03:47How to Give Bad News to Investors During Difficult Times
Description
During the economic downturn of 2002, instead of distributing dividends, Joie de Vivre was forced to ask investors to help out the company financially. Rather than approaching investors in a completely solemn manner, Conley explains how approaching his investors with a sense of humor helped in the negotiation and persuasion process.
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