Tony Hsieh is CEO of Zappos, an online shoe and clothing company. Under his leadership, the company grew gross merchandise sales and built an innovative company culture.
Prior to joining Zappos, Hsieh co-founded Venture Frogs, an incubator and investment firm. Venture Frogs made investments in various Internet companies, including Ask Jeeves, Zappos, and Tellme Networks. Prior to Venture Frogs, he co-founded LinkExchange, an online advertising network that was successfully sold to Microsoft. Hsieh attended Harvard University.
Hsieh is the author of Delivering Happiness: A Path to Profits, Passion, and Purpose. The book shares business and life lessons, and examines how a corporate culture that concentrates on happiness can help achieve business success.
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Description
CEO Tony Hsieh shares why culture is priority number one at his company, Zappos.com. His secret is that by investing resources in the company's cultural commitment to customer service, the deeply satisfied customers then do the valuable word-of-mouth marketing.
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