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The Myth of Best Practices November 03, 2010
Diego Piacentini    |   Amazon
Entrepreneurial Thought Leaders Lecture Series
Views: 3599
Creative Commons License
For Amazon, all operations are equal until proven - with data - that they need to be changed. For example, in China, it became apparent that Amazon had to invest in delivery systems for the last mile - which often means bicycle delivery. This unique need also mandated software for customers to schedule an exact delivery time, and for delivery staff to process payments. Amazon Senior VP Diego Pacentini uses this as an example of how the company adapts to its environment while still adhering to its core vision.

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