| Shaping Customer Experience on a Massive Scale | June 30, 2011 |
Reid Hoffman
|
LinkedIn |
Endeavor Entrepreneur Summit |
| Views: 1262 |
|
| Video 8 of 9 from this talk |
- 42:56Entrepreneurs Will Create the Future [Entire Talk]
- 02:33Entrepreneurs are Modern Pioneers
- 12:00Entrepreneurship Rules of Thumb
- 04:45All Careers Will be Entrepreneurial
- 01:29Start Local, Scale Global
- 03:26Surviving the Pivot
- 01:48Investing in Long Term Ideas
- 02:46Shaping Customer Experience on a Massive Scale
- 02:02When to Go Public
Description
Serial entrepreneur Reid Hoffman understands the challenges of maintaining a solid customer experience as a company grows its user base. Although you may have a defined set of ideas you are building toward for customers, says Hoffman, users are individuals with different needs and interests. Hoffman uses an example from LinkedIn to stress the importance of testing new ideas and preserving user trust through your actions.
Comments 
Related Videos:
