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Customer Feedback April 30, 2003
David Neeleman    |   JetBlue
Entrepreneurial Thought Leaders Lecture
Description
JetBlue has comment cards on board of every plane for customers to complete while on the plane. We survey our customers through the internet, and manage the email feedback we receive, says Neeleman. This information is shared with all the employees through JetBlue's intranet.

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