If it Costs More, It's Worth More

Christine Benninger, Humane Society of Silicon Valley

with Michael Dearing, Stanford Institute of Design
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Whether you're running a for-profit or non-profit enterprise, the price point is crucial - and cheaper is not always better.  The less people pay, the less value that's attributed, discovered Christine Benninger, President of the Humane Society Silicon Valley, and her organization decided to raise the prices of animal adoption four-fold in the hopes that clients would feel they're getting a better product, and that they'd be more likely to keep it.  Did customers take their business elsewhere?  Hardly.  Despite having the highest adoption prices in the county, the HSSV showed a ten percent increase in adoptions, with half as many returns.  

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