Increasing Self-worth of Employees

Chip Conley, Joie de Vivre Hospitality

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In an offsite retreat, Joie de Vivre Hotels asked their housekeeping staff to describe an alternate title for their jobs.  Rather than being called a "maid", the staff described themselves as "a mom away from home" or the "piece of mind police".  Employees who focus the higher calling, rather than the tasks they do, have a higher sense of purpose and understand the impact of their work.

May 19, 2008

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