Listen to Customers

Guy Kawasaki, Garage Technology Ventures

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Listen to your customers and your noncustomers, emphasizes Kawasaki. People who are not your customers are going to buy your product and use it in ways that you would not expect, he says. It is a good thing to see people using your product in a way you didn't intend means that your product means something to them, he adds.

Feb 19, 2003

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