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Neeleman talks about how Herb Kelleher of Southwest had a strange saying: "I don't care about my shareholders, I only worry about my employees." In 32 years, Southwest has never laid off an employee. Neither has JetBlue, which has only been around for several years, but has experienced September 11th and a war. We have learned that it is all about taking care of our people, he says.
Apr 30, 2003