Listening to Employees

David Neeleman, JetBlue

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In 2002, we received negative feedback from employees regarding the leadership within the company, says Neeleman. We realized that there was not a leadership training program--we weren't training the managers to be the conduit for the company culture as we brought on new people, so we implemented a leadership program with 5 principles of leadership, he says.

Apr 30, 2003

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