eBay: Areas for Improvement

Stephanie Tilenius · Lynn Reedy, eBay

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An important area for improvement is cross-border trade, which includes shipping, customs and language translation, says Tilenius. Creating businesses around eBay to continue to grow the trading community (e.g. Auction Drop) is also important. Some of the key questions the company attempts to answer are: How do we convince people of the safety of the site, and how do we make it easier to use?

Oct 29, 2003

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