Company Culture and Customer Care

William Perry, Stanford University

with Steve Blank, Stanford Engineering
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William Perry, emeritus professor of management science and engineering at Stanford University, explains how employee ownership of his early startup, ESL, resulted in a positive workplace culture. "To succeed, the leadership of the company has to identify and associate themselves with the customers' problems," the former U.S. Secretary of Defense tells interviewer Steve Blank.

May 18, 2016

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