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A Voice-First Moment

Omar Tawakol, Voicea

Voicea founder and Cisco Contact Center VP and GM Omar Tawakol explains the value proposition behind Voicea, the company he founded in 2017 and sold to Cisco in September 2019. The strategy, he says, was to mirror what was happening in consumer tech with innovations like Siri and Alexa, and bring a voice-first interface into the work environment.