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Empowerment and Accountability

Omar Tawakol, Voicea

How do you set a vision for your organization or unit, and then hold everyone accountable? Voicea founder and Cisco Contact Center VP and GM Omar Tawakol explains how he sets quarterly plans in a way that both incorporates significant team feedback and sets crystal-clear expectations. He has found that this approach keeps everyone — including the CEO — focused on three to five major goals each quarter.