Customer Feedback and Contests Come to Government

Aneesh Chopra, US Office of Science and Technology

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Aneesh Chopra explains how the federal government is attempting to utilize a lean startup approach in developing a new government agency to improve consumer protections. As the nation's first Chief Technology Officer, Chopra believes this new model is innovative because citizens can submit online feedback on agency policies and forms, even before the agency officially opens.

May 26, 2011

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