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People Over Tech

Kevin Weil, Novi
With Tina Seelig, Stanford University

Kevin Weil, Novi’s VP of Product, describes a major lesson he learned as he moved from an engineering role into a product role: You have to focus on people, not the underlying technical details. Only after you’ve isolated the needs of your customers, he says, should you start asking questions about how to pull off a solution on the technical front. He then shares how he surfaces the most useful customer feedback.