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Choose Your Words Carefully

Richard Scheller, Genentech

Genentech Executive Vice President Richard Scheller describes his early days in management. Lacking knowledge of many business practices and operations, Scheller worked to bring himself up to speed, particularly in the area of managing and working with employees. In this amusing video, Scheller says these experiences taught him that managers must choose their words carefully, because employees will ultimately try to do what you ask.