Coping with Copycats

Omar Tawakol, Voicea

How did Voicea think about copycats? First, advises Voicea founder and Cisco Contact Center VP and GM Omar Tawakol, it’s crucial to avoid a business model with a built-in data disadvantage. After that, he says, it’s all about building an extraordinary team that can create the right user experience. In the AI space, he adds, there’s a new kind of competitive advantage: User loyalty will compound if your product can automate the loop between data collection and algorithm creation, and continuously improve the user experience for everyone.