Staying Rooted in Your Users

Rahul Roy-Chowdhury, Grammarly
In conversation with: Ravi Belani, Stanford University

Rahul Roy-Chowdhury, Grammarly’s CEO, explains the last three principles of the TRUE framework: Responsibility, User Control, and Empathy. Each of these are rooted in ensuring that the user experience is a core part of any product or feature. This includes giving users opportunity for feedback and having a process in place for taking action on that feedback.