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Treat Employees Like Owners

Sameer Dholakia, SendGrid

If employees feel like owners, they’ll care more about all aspects of a company, asserts Sameer Dholakia, CEO of cloud-based email platform SendGrid. He also talks about empowering employees in real ways, citing Toyota’s well-known production system, where any line worker has the ability to stop manufacturing if something is wrong. Dholakia says this brings teams together to solve problems and celebrate progress.