To fight friction, add predictability even in times of uncertainty.

You can’t combat friction through structural solutions alone. Start dealing with your emotions and the emotions of those around you.

To increase productivity, don’t increase working hours—give employees greater autonomy.

Put your values front and center. How you make something is as important as what you make.

Changing your culture starts with energizing your users. Customer buy-in motivates staff to take new risks.

To encourage innovation, measure and reward employees’ productive failures.

Know yourself. Confront your own humanity to lead through uncertainty.

Stanford Engineering Professor Bob Sutton is back at it to find the causes and cures for dysfunctional organizational friction. Part organizational design, part therapy, season two of the FRICTION podcast dives into stories of trailblazers who knew when to slow down and think -- and when to speed up and break through the walls of bureaucracy. Buckle up for episodes featuring leadership coach and Harvard Business School historian Nancy Koehn, Lean Startup guru Eric Ries restaurateurs Craig and Annie Stoll and much, much more. New episodes drop May 30th.