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How Organizations Can Win Our Hearts [Entire Talk]

Chip Heath, Stanford Graduate School of Business
With Tina Seelig, Stanford University

Stanford business Professor Chip Heath discusses how certain moments we all experience — the first day at a new job, finishing a difficult project —don’t feel as special as they should, and how we can make them much more memorable with a few simple touches. In conversation with Stanford Professor of the Practice Tina Seelig, Heath shares insights from his new book, “The Power of Moments: Why Certain Experiences Have Extraordinary Impact.”