Pivotal Moments Can Be Sobering

Chip Heath, Stanford Graduate School of Business
In conversation with: Tina Seelig, Stanford University

Stanford business professor and bestselling author Chip Heath explains how unique activities tend to be memorable, even those that feel uncomfortable at the time, as long as they are profound. “Defining moments are moments that change our trajectory, and move us toward goodness. But they’re not always positive,” says Heath, an expert in organizational behavior who wrote the book “The Power of Moments” with his brother, Dan.