General Catalyst managing director Hemant Taneja describes the origins of Livongo, and the factors that inspired its founder Glen Tullman to build a platform that reimagined diabetes care. When building a technology-driven solution in a field like healthcare, where decisions will have a dramatic impact on people’s lives, Taneja observes, a “technology-first” mindset can be a liability. He emphasizes that it’s crucial to think beyond the technology itself, and build with a deep sense of empathy for the problem.