Zoom After COVID

Eric Yuan, Zoom Video Communications
In conversation with: Ravi Belani, Stanford University

If Zoom’s exploding usage numbers are largely driven by COVID, what will guide the company’s strategy as the pandemic wanes? Zoom founder and CEO Eric Yuan envisions a future where hybrid work models — a mix of working in-person and working online from home — will become the new norm. Rather than worrying about a decline in usage after COVID-19, he adds, his team is focused on embracing new use-cases for Zoom, and exploring how new options on the user interface, for example, might empower educators and small businesses.