Active Inclusion Is Also Good Business

Jenny Lay-Flurrie, Microsoft
In conversation with: Ravi Belani, Stanford University

Microsoft Chief Accessibility Officer Jenny Lay-Flurrie observes that whether companies know it or not, people with disabilities are their customers and employees, and companies should purposefully include them. She gives examples from her experiences as a supervisor and a customer to emphasize the importance of inclusion and making people with disabilities feel psychologically safe.